帮助与支持Help & support
常见问题都在这里。没有找到答案时，欢迎发邮件给我们。Answers to common questions. If yours isn't here, email us.
需要注册或登录吗？Do I need an account?
不需要。不登录即可使用，需要时再登录。No. The app works without signing in; sign in only when you want to.
如何订阅、管理或取消 Pro？How do I subscribe to, manage or cancel Pro?
在 iPhone 和 iPad 上，Pro 是 App Store 的自动续期订阅，价格以 App Store 显示为准，费用从你的 Apple 账户扣除。管理或取消：打开 iPhone 或 iPad 的「设置 › Apple 账户 › 订阅」。如需停止续费，请在当前订阅期结束至少 24 小时前关闭自动续订。
在安卓上，Pro 是通过支付宝一次性购买的月卡或年卡，不会自动续费，无需取消；也可以在「会员」页使用兑换码。On iPhone and iPad, Pro is an auto-renewing App Store subscription; prices are shown in the App Store and payment is charged to your Apple Account. To manage or cancel, open Settings › Apple Account › Subscriptions on your iPhone or iPad. To stop renewal, turn off auto-renew at least 24 hours before the current period ends.
On Android, Pro is a monthly or yearly pass bought once through Alipay. It never renews, so there is nothing to cancel; you can also use a redeem code on the Membership page.
换了设备或重新安装后，如何恢复 Pro？How do I get Pro back on a new device or after reinstalling?
用购买时的账号登录 App 即可；在 iPhone 和 iPad 上，也可以确认设备登录的是购买时使用的 Apple 账户，然后点按「恢复购买」。会员属于账号，用同一账号登录，iPhone、iPad 和安卓都能使用。Sign in to the app with the account you bought it on. On iPhone and iPad you can also make sure the device uses the Apple Account you bought with and tap Restore Purchases. Membership belongs to the account, so it works on iPhone, iPad and Android with the same sign-in.
如何申请退款？How do I ask for a refund?
App Store 的购买由 Apple 处理退款，请在 reportaproblem.apple.com 提交申请。安卓上用支付宝购买的月卡、年卡，请发邮件至 cleverjazzofficial@gmail.com 并附订单号，详见用户协议。Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com. For a pass bought on Android through Alipay, email cleverjazzofficial@gmail.com with the order number; see the Terms.
如何注销账号？How do I delete my account?
在 App 的账号设置中选择「注销账号」，账号及其数据将被删除，账号上的会员随之失效。注销账号不会取消 App Store 的订阅，请先在 iPhone 或 iPad 的「设置 › Apple 账户 › 订阅」中取消，以免继续扣费；安卓上的月卡、年卡不会自动续费，无需取消。Choose Delete Account in the app's account settings; the account, its data and its membership are deleted. Deleting the account does not cancel an App Store subscription — cancel it first on your iPhone or iPad in Settings › Apple Account › Subscriptions so you aren't charged again. Android passes never renew, so there is nothing to cancel.
支持哪些设备？Which devices does it run on?
iPhone 与 iPad：在 App Store 下载，系统要求以 App Store 页面为准。安卓手机：在本站首页下载安装包（直接下载）；浏览器提示「可能有害」时选择「仍然下载」，安装时允许浏览器「安装未知应用」。请只从 cleverjazz.com 下载安卓版。iPhone and iPad: get it on the App Store, which lists the system it needs. Android phones: download the installer from our home page (direct link); if the browser warns about the file, choose to download anyway, and let the browser install unknown apps. Download the Android app only from cleverjazz.com.
如何反馈问题或建议？How do I report a problem or suggest something?
发送邮件至 cleverjazzofficial@gmail.com。反馈问题时，请附上设备型号、系统版本和截图，便于我们尽快处理。Email cleverjazzofficial@gmail.com. For a problem, please include your device model, system version and a screenshot so we can help quickly.